Privacy Policy

“Applicable Laws” means any applicable statute, law, regulation, ordinance, rule, judgment, rule of law, order, decree, permit, approval, concession, grant, franchise, license, agreement, requirement, or other governmental restriction or similar form of decision, or any provision/condition of any permit, license, or operating authorization issued by any Governmental Authority, whether now or hereafter in effect and as amended.

“Company” refers to STRENGTHSCAPE PRIVATE LIMITED, the entity operating the Platform.

“Data Fiduciary” means any person who determines the purpose and means of processing personal data; STRENGTHSCAPE PRIVATE LIMITED is the Data Fiduciary for this Policy.

“Data Principal” means the individual to whom the personal data relates.

“Personal Data” means any data about an individual who is identifiable by or in relation to such data.

“Platform” means Services offered by STRENGTHSCAPE PRIVATE LIMITED through its Platform https://www.relationship-readiness.com/.

“Services” means professional training Services offered through the Platform which is a new professional learning space for those preparing to guide couples towards intentional, thoughtful and enduring shared lives. The Relationship Readiness Academy accessible through https://www.relationship-readiness.com/  is the coach formation school operated by Strengthscape Private Limited, the institution that holds the method, the assessment science, and the standards.

“User” or “You” refers to any individual accessing, using and/or availing the Services offered through the Platform.

General Information and Consent: When booking, registering for a service, or interacting with the Platform, Users may provide their name, contact details (email/phone), billing address, qualifications and identification details to process your applications to avail Services. Personal Data will only be collected and processed as needed to deliver Services, manage schedules, always for a legitimate purpose.

Application Data: During the application booking process, schedule preferences, and specific requirements for the application booking may be accessed.

Safety & Security: Basic identity verification may be processed for those using the Platform to ensure the safety and integrity of the services.

User Analytics: Our systems automatically collect information about how the Platform is used, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, timing, frequency, and pattern of Platform use. The source of usage data is the analytics tracking system or technical log data. This information is required to analyse Platform use, build aggregate quantitative usage reports, and improve user experience. Users cannot be identified from this information. The legal basis for this processing is for ensuring proper administration of the website and business, analysing website and services use, monitoring and improving website and services, improving user experience, preventing abuse, and assisting users with support inquiries.

User Personal Information: This includes information given during Platform use, such as service data, technical information (device, browser), and created/shared content. Data is handled with care and stored to provide Services, manage business relationships, or fulfill legal obligations.

Recordings: The Personal Data contained in recordings of Training Programme sessions, how recordings are used, who can access them, how long they are kept and how consent may be withdrawn are set out in clause 3.4 of the Terms of Use, which forms part of this Privacy Policy.

We use the collected information to: (a) Provide, operate, and maintain our Services. (b) Facilitate Training (c) Improve, personalize, and expand our Services. (d) Understand and analyse how you use our Services. (e) Develop new products, services, features, and functionality. (f) Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes. (g) Send you emails and push notifications. (h) Find and prevent fraud. (i) For necessary compliances during the on-boarding procedure, to review complaints about a particular issue/instance reported about our Service Providers or language intention of our Service Providers, for safety concerns or complaints of unethical Service Providers practices, and to address raised quality assurance concerns, state-wide compliance issue, or national network issue.

All de-identified data, meta-data, and research data collected by the Company through Service use remain the sole property of the Company and are stored securely for providing better Service and Experience online.

We are committed to the principle of purpose limitation, ensuring that your Personal Data is only used for the specific purposes for which it was collected and for which you have provided consent, or as otherwise permitted by law.

Prohibited Disclosure: Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for unique identification, qualification data, sex life or sexual orientation, or any other sensitive personal information, will not be disclosed. Disclosure of such sensitive personal information occurs only if explicitly required by law or with explicit consent for a specified legitimate purpose. Any identified data may be processed for administrative purposes, including in the exercise or defense of legal claims. The legal basis for this processing is legitimate interests, specifically administrative record keeping, processing transactions, maintaining business records, or for the protection and assertion of legal rights.

Acceptable Use and Disclosure: Collected data may be used to respond to (a) Complaint raised, and (b) lawful orders from a government authority, competent authority, or court of Law. The Company shall not disclose sensitive personal data or personally identifiable data to a third-party unless mandated by law or a jurisdictional Court order/forum or regulatory/enforcement/judicial/quasi-judicial body. This aligns with the principles of data protection and the obligations of intermediaries under Indian law.

Third-Party Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, administrative efficiency through Claude, ChatGPT data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and are prohibited from using your Personal Data for any purpose other than providing the services to us.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information for any other purpose with your explicit consent.

The Platform diligently undertakes processes and procedures to protect data privacy. The Platform is not liable for disclosure of sensitive/personally identifiable data by the User. The Platform is not liable for disclosure of sensitive/personally identifiable data caused by circumstances beyond its control.

Information collected is protected by security controls consistent with Industry Standards. All viable security measures have been adopted to protect collected data. As a Data Fiduciary, there is a legal obligation to prevent Personal Data breaches through robust technical and organizational measures.

Data Encryption Details: Our systems are designed with security and privacy in mind. (a) Security during transmission is protected using encryption protocols and software. (b) Physical, electronic, and procedural safeguards are maintained for collection, storage, and disclosure of End-user personal information. Security procedures may require identity verification before disclosing personal information. (c) Devices offer security features to protect against unauthorized access and loss of data; these features are configurable by the user. (d) Periodic penetration testing, vulnerability scans, and audits are conducted to ensure compliance with security best practices. (e) A “logbook” recording who accessed Personal Data is maintained and kept for at least one year, as required by the DPDP Act.

Personal Data Breach Notification: In the event of a Personal Data breach, both the affected Data Principals and the Data Protection Board will be informed within 72 hours of becoming aware of such a breach.

Personal Data is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the purpose is served, or the legal retention period expires, Personal Data will be securely deleted or anonymized. We adhere to the principle of data minimization, ensuring that we only retain data that is essential for providing our services and fulfilling our legal obligations.

Data Principals have rights under the DPDP Act, which we are committed to upholding.

Right to Access Information: You have the right to obtain a summary of Personal Data being processed, processing activities undertaken, and identities of all Data Fiduciaries and Data Processors with whom Personal Data has been shared.

Right to Correction and Erasure: You have the right to request correction of inaccurate/misleading Personal Data, completion of incomplete Personal Data, and updating of Personal Data. You also have the right to withdraw previously given consent and have information erased if no longer necessary for the purpose for which it was shared. Data will not be erased immediately if it is required to be stored to comply with statutory obligations and Applicable Laws; it will be deleted from records after this period.

Right to Grievance Redressal: You have the right to have grievances redressed in accordance with this Policy’s provisions.

Right to Nominate: You have the right to nominate an individual to exercise your rights in the event of death or incapacity.

Cookies are small data files sent to your browser and stored on your hard drive. Cookies are used to offer customized services and collect information on Internet usage. These files do not collect Personally Identifiable Information.

Cookies operate by identifying your browser, saving information regarding website use, and providing personalized services (e.g., remembering login preferences and saved bookings).

Disabling cookies via browser settings may prevent access to personalized features offered by the Platform.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Disabling some cookies form the website, may have a negative impact and may result in some non-availability of some features.

If you want to remove previously stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Sites from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.

You can however obtain up-to-date information about blocking and deleting cookies via these links:

• https://support.google.com/chrome/answer/95647 (Chrome)
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
• https://www.opera.com/help/tutorials/security/cookies/ (Opera)
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
• https://support.apple.com/kb/PH21411 (Safari)

These opt-out mechanisms rely on cookies to remember your choices. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests.

Our Platform may contain links to third-party websites or services that are not owned or controlled by Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Interactions with Company through social media or third-party payment gateways are governed by the respective privacy policies of those third parties. Users are encouraged to review third-party privacy settings.

In compliance with Section 6(9) of the DPDP Act, a registered Consent Manager shall be appointed.

The Consent Manager will act as a digital middleman or platform, allowing Data Principals (employees/clients) to give, manage, review, and withdraw their consent easily through an accessible, transparent, and interoperable platform.

Details of the appointed Consent Manager will be made available on the Platform.

Grievance Officer appointed adheres to these obligations.

User of Platform acknowledges and agrees not to host, display, upload, modify, publish, transmit, update, or share any information that: (a) belongs to another person and to which the user does not have any right. (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful. (c) harms minors in any way. (d) infringes any patent, trademark, copyright or other proprietary rights. (e) violates any law for the time being in force. (f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature. (g) impersonates another person. (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource. (i) threatens the unity, integrity, defence, security or sovereignty of applicable countries, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

Action on Prohibited Information: Upon obtaining knowledge (by itself or from an affected person in writing or through email with electronic signature) of such information, Company shall act within thirty-six hours. Company will work with the User or owner of such information to disable information in contravention of this Clause. Such information and associated records shall be preserved for at least ninety days for investigation purposes. This swift action is critical for intermediaries to maintain their safe harbor protection under Indian law.

The ‘Data Protection Officer’ (DPO) has the specific responsibility of overseeing data protection and ensuring that we comply with the data protection principles and relevant legislation. The DPO will ensure that the Data Processing Register is kept up to date and demonstrates how the data protection principles are adhered to by our activities.

Our compliance with relevant policies and regulatory requirements in respect of data protection as part of our Data Management Strategy will be periodically monitored internally by a designated governance group. All employees, volunteers, consultants, partners, or other parties who will be handling Personal Data on behalf of Company will be appropriately trained and supervised where necessary.

The collection, storage, use and sharing of Personal Data will be regularly reviewed by the Data Protection Officer, the Governance Group, and any relevant business area. We will adhere to relevant codes of conduct where they have been identified and discussed as appropriate.

Where there is likely to be a high risk to individuals rights and freedoms due to a processing activity, we will first undertake a Data Protection Impact Assessment (DPIA) and consult with the relevant supervisory authority prior to processing, if necessary.

Complaints regarding content, comments, or breaches of terms shall be immediately informed to the designated Grievance Officer in writing or via email with electronic signature.

We are committed to resolving complaints from individuals whose data is processed within a maximum of 90 days.

Grievance Officer details:

Required information for a complaint: (a) A physical or electronic signature of a person authorized to act on behalf of the owner for the purposes of the complaint. (b) The address, telephone number, or e-mail address of the complaining party.  (c) Nature and Details of Complaint.

Visitor information will not be disclosed, given, sold, or transferred unless required by applicable laws or with explicit consent.